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FAQ's

Was I charged twice?

Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account ‘pending’ transaction. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear post once an order is shipped (depending on your bank, usually within 48 – 72 hours.) Please only click the “place order” button once to avoid multiple authorizations.

I get an error message when i enter my shipping and billing addresses. what’s going on?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. also, try re-formatting the names and addresses in your billing information (this often solves the issue).

My order won’t go through and is preauth/rejected. What should i do?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “place order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact customer care at:
(insert cust. svc phone number)  M-F 10am-5pm EST or sales@yuhtoobright.com

I need to change something on my order. how can i do that?

If you need to change or cancel your order, please contact us immediately. Once an order has been placed we are unable to make any modifications, the order would need to be cancelled and a new order will need to be placed.

I just placed my order.  Can I add another item to it?

Unfortunately we cannot add items to an existing order.

I'm unsure about a size; or I have a fit question.  How do I find this information?

Please see our fit guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our customer care department.

I’m in love with something that’s out of stock in my size! What can I do?

New items can sell out quickly, but we may get more soon! Contact our customer care team if you are looking for a specific product as we get new shipments frequently.

Can I return or exchange items that were purchased on sale?

All sale items can be returned for store credit only, shipping will not be refunded.

How long does it take to process my return?

Once we have received your package, your refund will be processed within 2 weeks. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

When will my order ship?

Most orders ship within 1-2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Where is my order confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order, please allow 24-48 hours for tracking to be updated.  If for some reason, you did not receive an email, please check your spam folder and add sales@yuhtoobright.com to your safe sender list. You can also check your order status by signing into your account on our website.

My order status says “unfulfilled.” What does that mean?

“Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “fulfilled.”

Why was my order cancelled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. however, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. If your order needs additional verification of your billing and payment information and we did not receive a response, the order was then cancelled as we are unable to hold orders for longer than 3 business days.

Will I have to pay international taxes & duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. customs taxes & duties are not included in your shipping fee. Yuhtoobright cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

If you refuse a shipment from yuhtoobright, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to yuhtoobrigh. This amount will be deducted from your merchandise refund. in the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

I have a store credit. how do i use it?

First, sign into your yuhtoobright account. You should see the store credit on the "my account" page. upon checkout, the store credit will automatically be deducted from your order total.

If you do not use the entire store credit, the remainder will go back into your yuhtoobright account to be used on future purchases.

I received an yuhtoobright gift card. How do i use it?

Under the payment section during checkout, click the “use a gift card” button. enter your gift card number and pin (if you have one). click “apply gift card”. The gift card amount will be deducted from your order total. 

Do you have any store locations?

Yes, on the internet! we’re an online-only fashion store, which means you can shop with us 24/7 from around the world! We’re always working to expand our list!

I love yuhtoobright and want to be a reseller! Do you have any resellers or authorize reselling?

We love our customers too! While we appreciate you wanting to be a reseller of yuhtoobright merchandise, we do not currently have any resellers, nor do we authorize any reselling of our merchandise. Please come to view and purchase our products at any time directly from yuhtoobright.com!

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